This month's blog comes from Ken Flockhart, the General Manager of Down Hall Hotel - one of England's most established country house hotels, located in Hatfield Heath. With the business community slowly coming out of lockdown, Down Hall is making preparations for a busy and exciting summer. I joined the hotel as the General Manager just before the pandemic hit in the spring of 2020 and am proud of how my team of local staff have worked tirelessly to maintain and improve the hotel, which is set within 110 acres of rolling parkland. During the lockdown, we have kept a focus on implementing an improvement programme to make the hotel an [...]